Return Policies
Exchange and/or return policy
Exchange and/or return conditions
If, upon receiving the purchase, the customer is not satisfied, NoKShop allows them to exchange the size of the purchased item or return it within thirty (30) days from the date of receipt, provided that the item has not been used or damaged. Consequently, NoKShop cannot accept exchanges or returns of used or damaged items (unless it is a defect). For hygiene reasons, underwear and swimwear items have a protective device that prevents them from being tried on or used. If you wish to return this type of item, it is essential that they retain the label and the protective device.
Exchanges of one model for a different one are not accepted; only size exchanges are possible.
For any returned items, they must be carefully packaged and include the delivery note or a duly completed return form.
Exchanges and/or returns by mail
Exchanges for different sizes or returns of purchased items can also be made by regular mail to the following address:
NOKSHOP
Carreira Street, 5-B
7350-069 Elvas
Alentejo (Portugal)
In this case, NoKShop advises sending the return via registered mail or with acknowledgment of receipt.
The shipping costs for items that you wish to exchange or return by mail will be the responsibility of the customer, and under no circumstances will NoKShop accept returns sent cash on delivery.
Right of withdrawal
The customer has the right to withdraw from this contract within 14 calendar days without needing to give a reason.
The withdrawal period will expire 14 calendar days after the purchase of the goods. The right of withdrawal cannot be exercised in the case of underwear whose protective seal has been broken after delivery.
To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract by means of an unequivocal statement (e.g., a letter sent by post, fax or email):
Postal mail
NOKSHOP
Carreira Street, 5-B
7350-069 Elvas
Alentejo (Portugal)
info@nokshop.pt
To meet the withdrawal deadline, it is sufficient that the communication regarding the exercise of this right be sent before the corresponding deadline expires.
Consequences of giving up
In the event of withdrawal, we will refund to the customer all payments received after the purchase, including delivery charges (with the exception of additional charges resulting from the customer's choice of a delivery method other than the least expensive standard delivery method offered by us), without undue delay and in any event within 14 calendar days from the date on which you inform us of your decision to withdraw from this contract. We will make such reimbursement using the same means of payment used by the customer for the initial transaction, unless the customer has expressly requested otherwise. In any event, you will not incur any additional costs as a result of the reimbursement.
We may withhold reimbursement until we have received the goods or until the customer has provided proof of their return, whichever is the case.
The customer must return or hand over the goods to us directly without undue delay and, in any case, no later than 14 calendar days from the date on which they notify us of their decision to withdraw from the contract. The deadline will be considered met if the goods are returned before the end of this period.
In order to return the goods, the customer must use the return by mail service, which will incur an additional cost that the customer will have to bear.
Refunds
Once you have received the item(s), NoKShop will verify that they are in good condition and will send the requested size if you requested an exchange, or will refund the cost to the same payment method used for the purchase in case of a return.
The refund processing time can range from 3 to 12 business days after the returned items are received at NoKShop's warehouses. Once the status of the returned items has been verified, the customer will be notified via email.
Refunds for returned items will always be processed using the same payment method used for the purchase.
If NoKShop mistakenly sends a different item for the order or if the quality of the item sent is not adequate, NoKShop, as soon as it has verified the error or defect, will refund the value of the returned item and the shipping costs. If an order with an error or defect is returned by regular mail, NoKShop will refund the corresponding return shipping costs, provided that the customer includes proof of return shipping costs with the order. The shipping refund will be processed after the return of the items.
To receive a refund for orders paid via Multibanco, the customer must provide NoKShop with an IBAN code so that the corresponding amount can be refunded. Remember that the IBAN code must belong to a bank in the country to which the order is shipped.