Last review: June 1, 2020.
NoKShop offers you an online shopping service that will allow you to buy, from your computer, tablet or smartphone, some of the items available in our stores and associated companies. In addition, you can enjoy an Outlet area, Promotions, Gifts and Exclusive Offers at NoKShop.
Below we present you the various terms, conditions and data that regulate the purchase of our products and services. If you have any questions about them, you can always contact our customer service.
2. Who we are
Keep Group - Trinidad, Lda. (“NoKShop”)
Address: Rua da Carreira, 5-B, 7350-069 Elvas, Alentejo (Portugal)
Registered at the Commercial Registry Office of Elvas under number 500845948
3.1. Service availability
When placing an order at NoKShop.pt (or .es), you guarantee to be over 18 years old.
The products offered are distributed in the member states of the European Union: Germany, Austria, Belgium, Bulgaria, Croatia, Cyprus (south zone), Denmark, Slovakia, Slovenia, Spain (including the Canary Islands, Ceuta and Melilla), Estonia, Finland , France (mainland), Greece, Hungary, Ireland, Italy (except San Marino, Libigno, Campione and Italian waters of Lake Lugano), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania and Sweden, as well as in Albania, Andorra, Angola, Saudi Arabia, Aruba, Australia, Bahrain, Bosnia and Herzegovina, Cape Verde, Canada, China, Colombia, South Korea, Costa Rica, Curacao, United Arab Emirates, United United, Philippines, Guadeloupe, Guatemala, French Guiana, Honduras, Hong Kong, India, Indonesia, Iceland, Channel Islands, Japan, Jordan, Kazakhstan, Kuwait, Lebanon, Liechtenstein, Macau, Malaysia, Maldives, Martinique, Mexico, Mozambique , Monaco, Nicaragua, Norway, Qatar, Oman, Panama, Russia, Salvador, Sao Tome and Principe, Serbia, Singapore, Switzerland, Timor, Turkey, Uzbekistan.
Individuals residing outside these countries will only be able to take advantage of the online purchase service of this website, when the address for sending the order is in any of the countries or territories mentioned above.
3.2. Purchase guarantees
The items offered at NokShop are a selection of products from the brands, stores and companies associated with NoKShop and comply with the same quality and guarantee requirements as when presented for sale at the members' physical sales points.
Each product always presents information about:
Article image (s)
Description of the article
Available sizes and colors *
* NoKShop made an effort to show the colors of the pieces as close to reality as possible. However, the color of the parts that appear on the screen may be subject to variations, depending on the quality of your equipment's screen. Consequently, NoKShop cannot guarantee that the colors that appear on your screen are identical to the real one.
Special offers, promotions or discounts will be valid until the indicated date or until the end of stocks.
3.3. Purchase procedure
The items to be purchased must be selected and added to the shopping basket by clicking on the corresponding icon.
The shopping basket will contain the reference of the selected item, the name, the size, the chosen color and the price (taxes included). The price indicated does not include transport, whose rates will vary depending on the selected shipping method.
Having completed the purchase order and before sending the order, a summary of the order will be presented to the user, identifying the item purchased, its total price (shipping and taxes included) with each item listed and the order submission data, for the user to confirm, by clicking on the button with the expression 'Confirm payment'.
Purchases can be paid by credit or debit card (Visa, Visa Electron, MasterCard and AMEX), MBWay, Bank Transfer, Paypal, or ATM. Payment methods other than those specifically provided for in these sales conditions will not be accepted. For payments by credit or debit card, the debit will be made online, that is, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data presented by the user is correct.
Once the transaction is confirmed, the order number will be communicated through the website itself, so that the user can, at any time and from his device, follow up on it.
An e-mail message will also be sent to the address specified by the user, with a description of the request and the personal data provided. Failure to receive this message may be due to a transitory communication problem on the network or a typo in the email address provided. In both cases, NoKShop recommends the user to contact customer service.
3.4. Product availability
If, at the time of issuing the order, we detect that there are no stocks in our warehouses, the system will not allow its processing. In addition, in the event of a stock error, the value of the item charged and not sent will be refunded in the days following the customer, using the same payment method used for the purchase.
4. Price and payment
4.1. Payment and currency
Prices on this website are shown in Euros, with payment also being made in Euros.
4.2. Value-added tax
According to the legislation in force in Portugal, NoKShop is required to add Value Added Tax (VAT) to all products sold. VAT will be applied according to the corresponding type in accordance with current legislation.
4.3. Payment methods
NoKShop will only accept payments made through the platforms available on the website (Visa, Visa Electron, MasterCard and AMEX), MBWay, Bank Transfer, Paypal, or ATM.
Payment by credit or debit card
NoKShop accepts payment for purchases made through its website with the following credit or debit cards: Visa, Visa Electron, MasterCard and American Express.
In the event that the payment method selected by the user is a credit or debit card, the debit will be made online, that is, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that displayed data are correct.
Payment with MULTIBANCO
NoKShop accepts payment through the Multibanco system.
The customer will have a period of 3 days, counting from the date on which he placed his order, to make the payment. The request will not be considered accepted until the payment has been confirmed. If, after the stated period, NoKShop has not received the corresponding amount, the order will be canceled.
4.4 Security of payment
In order to provide maximum security to the payment system, NoKShop uses secure payment systems from top financial institutions in electronic commerce. In this sense, confidential payment data are transmitted directly and in encrypted form (SSL) to the corresponding financial entity. For payment with Visa, MasterCard and American Express cards, NoKShop accepts CES (Secure Electronic Commerce) transactions with the international 3D Secure protocol distinguished by the Verified by Visa, MasterCard SecureCode and American Express Safekey badges. Secure Electronic Commerce is an initiative whose basic principle is to guarantee security in Internet transactions. When making payment through the secure payment gateway, the system will automatically make sure that the credit card is activated for Secure Electronic Commerce. Then, you will connect to the bank that issued it, which will ask you to authorize the operation through a personal authentication code. The operation will only be carried out if the bank issuing the credit card confirms the authentication code. Otherwise, the transaction will be declined.
As a complementary measure to the 'Secure Payment' system and with the aim of collaborating in the prevention of fraud through the Internet, NoKShop reserves the right to verify the personal data presented by the customer, as well as to adopt the measures it deems appropriate (including order cancellation) so that the purchased merchandise is delivered according to the data in the order.
NoKShop allows the purchase of NoKShop products for later resale. In this sense, customers who are interested in making purchases for resale should contact the Customer Service for further clarification.
Items purchased at NoKShop will be shipped via an international shipping company and will be delivered within approximately 2-4 business days in the case of home delivery. Home shipping will have no cost on orders over € 29; in the case of orders lower than this amount, the shipping cost will be € 5.00.
Express 48h home delivery can also be ordered with a shipping cost of € 7.95 and Urgent 24h with a shipping cost of € 9.95. The Urgent service is only available for orders shipped to Lisbon.
Express 48h and Urgent 24h home delivery services will not be available during sales or on special promotions.
To avoid delivery problems (wrong addresses, inability to find someone at home, etc.), it is essential to fill in the corresponding form correctly, and it is also mandatory to fill in the space for the contact phone.
Order tracking can be done through the NoKShop.pt Web Page (or .es) where it will be indicated, at any time, where the merchandise is located until its final reception.
The transport price is calculated according to the selected shipping method and the items purchased. The exact price of the transport will be calculated when including each item in the shopping basket and will appear on the page that summarizes the purchase, before the confirmation of the order by the customer when clicking on the button “Confirm Payment” and before entering the payment details. payment.
It will not be possible to send orders to military bases or post offices.
Shipping costs can be modified at any time and without notice. Such change will apply from the moment the modification is included in the help pages and in the contract published on this Web Page. In any case, those shipping costs that appear at the time of placing the order will be valid.
6. Exchange and / or return policy
6.1. Conditions for exchanges and / or returns
If, upon receiving the purchase, the customer is not satisfied, NoKShop allows him to change the size of the purchased item or return it, within thirty (30) days, counting from the date of receipt, provided the part has not been used or damaged. Consequently, NoKShop will not be able to accept exchanges or returns of used or damaged parts (as long as it is not a tare). For hygienic reasons, underwear and bath items have a protective device that prevents them from being tried on or used. If you wish to return this type of item, it is essential that they keep the label and the protection device.
It will not be accepted to exchange a model for a different one; you can only change the size.
In any return of purchased items, they must be packed carefully and include the delivery note or the completed return form.
6.2. Exchanges and / or returns by mail
The size change or the return of the purchased items can also be made by regular mail to the following address:
Rua da Carreira, 5-B
In this case, NoKShop advises to send the return by certified postal mail or with acknowledgment of receipt.
The costs of shipping the items, which if you wish to exchange or return by post, will be borne by the customer and in no case will NoKShop accept returns sent to collection.
6.3. Right of withdrawal
The customer has the right to withdraw from this contract within 14 natural days without justification.
The withdrawal period will expire after 14 natural days after the purchase of the goods. The right of withdrawal cannot be exercised in the case of underwear whose protection seal has been violated after delivery.
In order to exercise the right of withdrawal, it is necessary to notify us of the decision to withdraw from the contract by means of an unambiguous statement (for example, a letter sent by post, or electronic mail):
Rua da Carreira, 5-B
To comply with the withdrawal period, it is enough that the communication regarding the exercise of this right is sent before the corresponding period expires.
Consequences of withdrawal
In case of withdrawal, we will refund all payments received after the purchase, including delivery costs (with the exception of additional costs resulting from the customer choosing a different delivery method than the less expensive normal delivery method we offer) ), without undue delay and, in any case, up to 14 natural days from the date you inform us of the decision to withdraw from this contract. We will effect such a refund, using the same payment method used by the customer for the initial transaction, unless the customer has expressly requested otherwise. In any case, you will not have any additional expenses as a result of the refund.
We may withhold the refund until we have received the goods or until the customer has provided proof of return, depending on the situation.
The customer will have to return or deliver the goods directly to us without undue delay and, in any case, up to a maximum of 14 natural days from the date on which he communicates his decision to withdraw from the contract. The deadline will be considered fulfilled if the goods are returned before the deadline has ended.
To be able to return the goods, the customer must use the return by mail, which will have an additional cost that the customer will have to bear.
As soon as you have received the item(s), NoKShop will check if they are in good condition and send you the requested size, if you have requested an exchange, or refund the cost using the same payment method used in purchase, in case of return.
The refund period can vary between 3 and 12 working days, after receiving the return in the NoKShop warehouses. Once the status of the returned items is verified, the customer will be informed via email.
The refund of returned items will always be made using the same payment method used for the purchase.
In the event that NoKShop has sent a different item to the order in error or that the quality of the item sent is not adequate, NoKShop, as soon as it has verified the error or defect, will refund the value of the returned item and the shipping costs. . In the case of an order with error or tare to be returned by regular postal mail, NoKShop will make the refund corresponding to the return shipping, provided that the customer includes the return shipping costs in the order. The reimbursement of the transport will take place after that of the articles.
In order to reimburse orders paid via ATM, the customer must provide NoKShop with an IBAN code so that the corresponding amount can be refunded. Remember that the IBAN code must belong to a bank in the country to which the order is sent.
The data provided by customers during registration will be used by NoKShop only to process orders and facilitate navigation and the purchase process on the website. In addition, in case of express acceptance by the customer, NoKShop will inform you via email about its new collections, lookbooks and exclusive offers.
NoKShop guarantees that the data provided by customers will not be shared with third parties or companies outside the Keep Group.
Personal data provided by users will be treated according to Organic Law 15/1995 of 13 December on the Protection of Personal Data.
The customer may exercise his rights of access, rectification, cancellation or opposition to the data provided, at any time and through the My data section in My account of our website, by email or by mail to the following address:
Rua da Carreira, 5-B
We use our own and third-party cookies to improve our services and your shopping experience.
For any type of doubt, query or suggestion, you can contact NoKShop by email or by mail at the following address:
Rua da Carreira, 5-B
NoKShop accepts purchases 24 hours a day, 7 days a week, 365 days a year.